Hirsch Hirsch
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Accessibility

Our restaurant offers people with physical disabilities freedom of movement, security and independence. The entire ground floor area, including the reception desk, Restaurant Hirsch and Dorfstube, is fully accessible and can easily be accessed by individuals using wheelchairs and walking aids. The accessible toilet can easily be reached by lift.


Arrival/departure

Your room will be ready for occupancy at about 3:00 p.m. Please plan to depart by no later than 11:00 a.m.
If you arrive after 10:00 p.m., please call us at +49 7128 9291-0


Cancellations

Cancellations are only valid if they have been made in writing and have been confirmed by the hotel in writing.

If you cancel your reservation or do not make use of the services you have booked with the hotel/restaurant, the hotel will charge you the following cancellation fees for the contractual services (in particular guest accommodation) ordered and reserved but not made use of by you, but which the hotel nevertheless offered to you:

Individual bookings

  • Cancellations made up to but not including 3 days before your planned date of arrival: free of charge
  • Cancellations made by 6:00 p.m. on the 3rd day before your planned date of arrival: 40% of the booked service
  • Cancellations made by 6:00 p.m. on the 2nd day before your planned date of arrival: 60% of the booked service
  • Cancellations made by 6:00 p.m. on the day before your planned date of arrival: 80% of the booked service

Group bookings (4 rooms or more)

  • Cancellations made up to 1 month before your planned date of arrival: free of charge
  • Cancellations made by 6:00 p.m. between the 29th and 14th day before your planned date of arrival: 40% of the booked service
  • Cancellations made by 6:00 p.m. between the 13th day and 2nd day before your planned date of arrival: 60% of the booked service
  • Cancellations made by 6:00 p.m. on the day before your planned date of arrival: 80% of the booked service


Children

Children up to 6 years of age sleep in their parents’ room free of charge (in a baby cot or extra bed). For children ages 3 and older we charge €6.50 per day for breakfast.

Coronavirus

We constantly review and update our health and safety measures in line with the latest coronavirus regulations. Please always observe the regulations specific to Baden-Württemberg. Please support us by abiding by the measures at all times.

Since nobody knows how the situation will develop over the coming weeks or months – and since it is impossible to say whether a country, region or specific town or city will be designated as a high-risk area or whether travel warnings will be reimposed – we may be required to make decisions at short notice.

Provided that there are no general bans imposed on hotel stays which prevent us from accommodating and serving guests, we will not cancel your stay.

We recommend that all hotel guests take out travel insurance to cover the costs of any cancellation fees.

General information

  • Please always keep a distance of at least 1.5 metres from others while on our premises.
  • Medical face masks must be worn in all areas of the building.
  • Please make use of the sanitiser dispensers at the entrance and in other areas of the building.
  • Please note that for contact tracing purposes, we are required to take all guests’ details and to record when they enter and leave our premises (hotel, Restaurant Hirsch, Dorfstube and Hirschstube).
  • The playroom remains closed.

Reception/rooms

  • To help prevent queues forming at reception, we would be grateful if you could fill out the registration form in your room.
  • The TV remote control in your room has been shrink-wrapped to make it easier to disinfect and must remain shrink-wrapped while in use.
  • We will only enter and clean your room on request (cleaning will be carried out in accordance with your personal requirements).
  • Our sauna is open as normal from 3:00 p.m. to 7:00 p.m., but we may have to close it in certain circumstances depending on the coronavirus situation. To help us limit the number of people in the sauna at any one time, please register in person on each day you wish to use the facilities. The quiet area in the sauna is currently closed.

Restaurant Hirsch, Dorfstube and Hirschstube

  • Due to social distancing measures, we are unable to place your coats, etc. on our coat rack.
  • Our staff will show you to your table.
  • All areas will be regularly ventilated (including when you are eating).
  • We will disinfect all items and surfaces regularly (e.g. tables, menus, pens and card machines).
  • We will not use any cloth napkins or tablecloths in the Dorfstube and Hirschstube dining rooms.


Dinner

Please make your reservation early both for the Restaurant Hirsch as well as for our Dorfstube.
Please arrive at the Restaurant Hirsch no later than 8:00 p.m.


Discount

If you book directly on our website, you will receive a discount of €8 for 3 nights or more and a discount of €10 for 7 nights or more per room per day.


Dogs

You are welcome to bring your dog only after prior arrangement (dogs are not permitted in the Restaurant Hirsch and the wellness spa). When making your booking, please understand that only certain rooms are pet friendly. As the dog owner, you are liable for any damage to furniture or other objects. We charge €8.50 per day for room cleaning. Please bring a blanket, food dish and food for your beloved four-legged friend.


Non-smoking hotel

All of our rooms and suites are non-smoking! The entire house is non-smoking.


Parking

Free parking is available for our guests around the house.


Payment options

The Romantik Hotel | Restaurant Hirsch accepts the following means of payment for settling your bill:

  • Cash
  • Advance payment by bank transfer
  • Maestro (EC card) with PIN
  • Credit card (Mastercard, VISA, AMEX) with PIN


Rates

The rates are per room for one overnight stay and include an ample breakfast buffet.

The quoted rates for adults and children are per person per day, including 7%/19% VAT. The visitor’s tax is not included in the rate and will be charged on site (visitor's tax is €0.50 per person ages 16 and up per day).


Reservation

Your reservation is valid after you have sent it to us in writing via letter, fax or e-mail and after you have received our written confirmation.

The reservation of certain rooms and floors cannot be guaranteed, but we will do our best to satisfy your wishes.


Trip cancellation insurance

Even if you do not wish it, sometimes you need to cancel a booked holiday or you may need to leave early. That’s why we recommend you take out trip cancellation and trip interruption insurance. You can book a HanseMerkur cancellation insurance here.


Wi-Fi

As a Hirsch guest, you have free access to the Wi-Fi network throughout the hotel. You will receive your login password when you check in at the reception desk.


Do you need additional information or do you have a specific question about your booking? Please feel free to get in touch!
Email: reservierung@romantikhotel-hirsch.de